Acceptable Use Policy

You may use FLIP Care Companion to coordinate care for yourself and your family, share your experience, and support other caregivers. Everything below is prohibited.

• Harassment, hate speech, threats, bullying, or targeting anyone by identity.
• Posting another person’s private or health information without their permission, including your care recipient’s full identity in public posts.
• Presenting yourself as a licensed clinician, or giving specific medical, dosing, legal, or financial directives to other members.
• Promotion of unproven cures, supplements, or treatments; medical misinformation.
• Spam, unsolicited advertising, MLM recruitment, or lead harvesting.
• Sexual content, graphic violence, or content involving minors.
• Anything unlawful, including fraud, insurance fraud, or elder financial exploitation.

• Accessing accounts, care circles, or records that are not yours.
• Scraping, bulk-exporting, reverse engineering, probing, or overloading the service or its API.
• Uploading malware, or bypassing security, rate limits, or tier restrictions.
• Using the AI coach to generate abusive, deceptive, or unlawful content.
• Reselling or sublicensing access, or using the platform to build a competing product.
• Impersonating FLIP staff, admins, or another member.

The community is peer support, not crisis response. If a post suggests someone is in danger, do not rely on members to intervene, contact 911 or call/text 988 in the US. We may remove content and contact authorities where there is a risk of imminent harm.

Report concerns to support@flipcareapp.com. We may remove content, restrict features, suspend or terminate accounts, and preserve records as required by law, with or without notice, depending on severity. Repeated or serious violations result in permanent removal.

This policy is part of our Terms of Service.