Terms of Service

FLIP Care Companion (“FLIP,” “we,” “us”) provides an informational and organizational platform for family caregivers: care planning, ROOTS assessments, medication and appointment tracking, family coordination, peer community, and AI-assisted encouragement. We are not a healthcare provider, home care agency, pharmacy, insurer, emergency service, or licensed counseling practice.

• You must be 18 or older and able to form a binding contract.
• You are responsible for the accuracy of what you enter and for keeping your login credentials confidential.
• You are responsible for everyone you invite into your care circle and for what they enter, view, or change.
• We may suspend or terminate accounts that violate these terms.

Nothing in the app, including care plans, readiness scores, ROOTS outputs, resources, reminders, or AI responses, is medical, legal, financial, or professional advice. Always consult a qualified professional before making care decisions. Never disregard or delay professional advice because of something you read here. See our Medical & Caregiver Disclaimer.

“Auntie Mary” and any other AI features generate automated responses for peer support and general informational purposes only. Output may be inaccurate, incomplete, or inappropriate for your situation. It does not constitute professional care guidance, counseling, therapy, crisis support, or medical direction, and no clinician-patient or counselor-client relationship is created.

Medication reminders, appointment alerts, refill warnings, and emails depend on networks, devices, and third-party services outside our control. They may be delayed, duplicated, or not delivered at all. Do not rely on FLIP as your only safeguard for medications, dosing, or time-critical care.

Paid tiers, where offered, renew for the stated period until cancelled. Fees are billed through our payment processor; we do not store full card details. Founding beta access is granted at our discretion and may include features that later become paid. Unless required by law, fees are non-refundable for periods already elapsed.

Your use must follow our Acceptable Use Policy. In short: no harassment, no unlawful content, no scraping, no misuse of other families’ information, and no attempts to break or overload the service.

You keep ownership of everything you enter. You grant us a limited licence to host, process, and display it so we can operate the service for you and your care circle. Community posts are visible to other members; do not post information you would not want shared.

All software, source code, object code, APIs, database schemas, the ROOTS framework and its assessments and scoring logic, the “Auntie Mary” coach persona and prompts, page designs, illustrations, photography, text, and the FLIP Care Companion name and logo are the proprietary property of FLIP Care Companion and its licensors, protected by United States and international copyright, trademark, and trade-secret law. All rights are reserved.

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the service for your own caregiving. You may not copy, modify, translate, distribute, sell, licence, publicly display, or create derivative works from any part of the service; reverse engineer, decompile, disassemble, or attempt to derive our source code or business logic; scrape or use automated means to extract content or data; remove proprietary notices; or use our name, logo, or content to build or market a competing product. Feedback you send us may be used freely without obligation. Copyright and trademark complaints are handled under our Copyright & IP Policy.

The service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the service will be uninterrupted, secure, or error-free.

To the fullest extent permitted by law, FLIP Care Companion and its owners, officers, employees, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or health outcomes, arising from or related to:

• app downtime, outages, latency, or loss of access;
• data entry errors, omissions, or deletions by you or by any family member or helper in your care circle;
• missed, delayed, duplicated, or inaccurate medication or appointment alerts;
• reliance on AI coach output, including “Auntie Mary”;
• reliance on resources, provider listings, agency referrals, or community content, none of which we endorse or verify;
• unauthorized access to your account caused by credentials you shared or lost.

Our total aggregate liability for all claims relating to the service will not exceed the greater of (a) the amount you paid us in the twelve months before the claim, or (b) USD $100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to defend, indemnify, and hold harmless FLIP Care Companion and its owners, officers, employees, and contractors from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of your use of the service, your content, care decisions you or your circle make, your violation of these terms or applicable law, or your violation of anyone else’s rights, including the privacy rights of the person you care for.

Paid plans are billed through PCI-DSS compliant third-party payment processors. We never see, handle, or store your full card number, CVV, or bank credentials on our servers, that data goes directly to the processor over an encrypted connection and is tokenized on their systems.

Billing terms, cancellation steps, and refund windows are set out in our Refund, Billing & Data Retention Policy. Please contact billing@flipcareapp.com before filing a dispute with your bank; we resolve legitimate billing problems quickly and will refund charges that qualify.

Filing a chargeback or payment dispute for services you actually received, or that misstates the facts of the transaction, is a breach of these terms. When a dispute is opened we may immediately suspend or terminate the account and any linked care circle access pending resolution, and we may present your account, usage, and billing records to the card network as evidence. If a dispute is resolved in our favor, or is found to be fraudulent or made in bad faith, we may terminate the account permanently, refuse future service, recover the disputed amount plus any processor dispute fees, and refer the matter for collection. Accounts suspended for a fraudulent dispute are not entitled to a refund, and data in a terminated account is handled under the retention timelines in the Refund Policy.

The service is provided on an “as available” basis. We do not promise uninterrupted or error-free operation, and we may suspend access for maintenance, security, capacity, or reasons outside our control, including hosting, network, database, email, or AI provider outages, power failures, cyberattacks, and other force majeure events. Downtime, delayed notifications, unsent reminders, or failed synchronisation are not treated as a breach, and we are not liable for consequences that follow from them.

You must not rely on FLIP Care Companion as the sole record of medication schedules, appointments, emergency information, or any other care-critical data. Keep an independent copy, the in-app Download my data export, a printout of the emergency plan, or your own notes. While we maintain routine backups as an operational practice, we do not guarantee any backup, restoration, retention period, or recovery point, and to the fullest extent permitted by law you waive any claim arising from lost, corrupted, incomplete, or unrecoverable data, whether caused by our systems, a third-party provider, a member of your care circle, or your own deletion. Our total responsibility for any data loss is limited to reasonable commercial efforts to restore from the most recent available backup.

Auntie Mary is an artificial intelligence feature. Every reply is generated by a machine learning model, not written or reviewed by a human, and is delivered through secure third-party AI APIs that process the text you submit in order to produce a response. Auntie Mary is not a nurse, physician, therapist, counselor, social worker, or licensed professional of any kind, and no clinician-patient, therapeutic, or professional relationship is created by using it.

Its output is for general information, organization, and peer-style support only. AI models can be confidently wrong, out of date, or inappropriate for your situation. Verify anything that affects health, medication, safety, money, or legal standing with a qualified professional before acting on it, and never delay emergency care because of something the AI said. In an emergency, call 911 or your local emergency number. See the Medical & Caregiver Disclaimer and the Privacy Policy for how these conversations are handled.

We may update these terms; material changes will be announced in the app or by email, and continued use means acceptance. These terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-law rules, and disputes will be resolved in the state or federal courts located in Georgia, unless applicable consumer law requires otherwise.

Questions about these terms: legal@flipcareapp.com.